If you are running into issues or are not able to find the answer to your question in our knowledge base, you can submit a ticket to Tobi Customer Support and one of our team members will get back to you as quickly as possible. 

Best Practices

Submit One Issue Per Ticket

Focus on just one issue per ticket. This keeps communication clear and allows the support team to resolve your problem more quickly. If there are multiple instances of the same issue, feel free to include them all in one ticket.

Describe the Issue Clearly

Providing details will avoid back and forth emails to gather information and help our team get to the bottom of the issue as quickly as possible. Some things to include are:

• What Happened? Be specific about the problem (e.g., “I was trying to assign a ride for Joe Smith to driver John Jones on 10/10/2025”)
• Where? Mention the portion of the application you were working in (e.g., Operations, Workbook, Users, etc.)
• Who is Affected? Indicate whether the issue impacts just you, or whether others are experiencing the same issue.
• Pictures! Feel free to take and attach screenshots that show any error messages, filters used, or anything other pertinent information. A picture really is worth a thousand words!

There are a couple of different way to submit a support request.

Submit a Ticket via web app

This is our preferred method, as it also provides us with necessary information such as the browser and version you are using.

• Within the Tobi Dispatch app, you can submit a ticket easily, by clicking on Help, then Report an Issue.

• Please enter a description of your issue and attach any pertinent screenshots or other information for our team to review. (See Best Practices above for tips.)
• Click Submit and it's on its way!

Email Us

Emailing works too! Just please be sure to include details, such as indicated above under Best Practices.

Just send an email to help@tobicloud.com and we'll get back to you as soon as possible.