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Operations

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  • Onboarding
  • Operations
    Trip Management Driver Management Client Management Facility Portal / District Portal Tags
  • Workbooks
    Invoices & Payments
  • Configurations
  • Tobi Driver App
  • What's New
    Tobi Driver App
  • MAS NewYork Compliance
+ More

Operations

  • Operations Overview
  • Driver Notification and Trip Status
  • Route Planner
  • How to Create a Recurring Route

Trip Management

  • Multi-Load Trips - Quick Route
  • Booking Creation
  • API Bookings
  • CSV Import - End to End Guide
  • Types of Bookings
  • Trip Assignment
  • Trip Card Actions
  • Close a Run Manually
  • Manual Fare Override for a Booking
  • Manually Updating Fares
  • Lock Leg Charges
  • What to Do If a Driver Marks an MAS Trip Incorrectly
  • How Trips Are Sorted in the Trips & Routes Pane
  • How Nebula Suggests Drivers for Your Trips
  • Understanding the Run Card
  • En-route Cancellations & No-Shows

Driver Management

  • Driver Card Actions
  • Driver Pane
  • What to do when driver calls off
  • How Driver Suggestions Are Calculated in Tobi
  • How to Switch a Driver’s Vehicle by Creating a New Shift cross fleets
  • Assigning trips: driver suggestions vs. single-click assignment
  • How Staff Can Change Passwords for Drivers and Users
  • Understanding Driver Statuses in the Drivers Pane
  • Creating and Managing Driver Profiles
  • Spanish Language Support in the Tobi Driver App
  • How to Trigger Driver Device Logs

Client Management

Facility Portal / District Portal

  • Viewing Trips, Passengers, and Statuses in the Facility Portal

Tags

  • Tag Visibility & Warning Features
  • Tags Overview

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