Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
help@tobicloud.com
Article
Last Month
Hey, everyone! We've released Driver App Version 6.3.0 on Thursday, July 31, 2025. Introduction of Driver Ride Summary, Time-gated “No-Show” option, Reminder for Seating & Equipment requirements for a route in the Driver App This release brings powerful updates to the Driver App, focusing on transparency, safety, and preparedness. These impr
Hey everyone! We released Version 4.74.0 on Thursday, August 07, 2025. Enhancements to Booking Portal - Select Existing Caregivers While Adding Students This release introduces the ability to search and select existing caregivers from the guardian database when adding a new passenger in the booking portal. This streamlines the process and reduces
Hey everyone! We released Version 4.69.0 on Tuesday, July 10, 2025. In-App Support Ticket Submission from TOBI To improve support efficiency and reduce delays in issue reporting, users can now submit support tickets directly from within the TOBI web application. This ensures real-time, context-specific ticket creation, leading to quicker triage a
Hey everyone! We released Version 4.72.0 on Thursday, July 31, 2025. Enhancements to expression-based price rules This release introduces a major enhancement to the TOBI , enabling support for multiple Sites/Places with configurable start and end times . This new feature allows the system to intelligently determine pickup and drop-off addresses &
Hey everyone! We released Version 4.71.0 on Monday, July 28, 2025. Enhancements to expression-based price rules This release introduces enhancements to the expression-based price rules, enabling customized fare variables tailored to operational requirements. These features strengthen the foundation for rule-based pricing, built to be dynamic, aud
Hey, everyone! We've released Driver App Version 6.2.0 on Monday, July 28, 2025. Introduction of Recurring Route Management with offer Accept/Reject workflow in Driver App This release delivers a major upgrade to the Driver App, enabling drivers to seamlessly view, evaluate, and respond to recurring route offers. With richer visibility into rout