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Viewing Trips, Passengers, and Statuses in the Facility Portal
Published March 11th, 2026 by Tobi Customer Support
When a Facility Portal user logs in, they are taken to the Trips Overview screen. From here, they can view either Unassigned and Assigned trips or only Assigned trips , depending on the settings configured in the Dispatch Portal when their invitation was sent. There is also a Map View that updates to display the route for the trip currently selected
How to Switch a Driver’s Vehicle by Creating a New Shift cross fleets
Published March 13th, 2026 by Tobi Customer Support
Overview In some situations, dispatchers may need to switch the vehicle assigned to a driver during the day. Because vehicles are tied to driver shifts, the correct way to perform this change is to end the current shift and create a new shift with the new vehicle . This article explains how to complete the process in two scenarios: When the new vehi
What's New - TOBI V4.107.4 - February 24, 2026
Published February 27th, 2026 by Tobi Customer Support
Hey everyone! We have released Version 4.107.4 on Tuesday, February 24, 2026. Controlled Feature Enablement & Real-Time GPS Improvements This release focuses on controlled feature access for Run Suggestions and improving real-time GPS event handling for iCabbi Broker integrations. These enhancements support greater operational confidence, improv
What's New - TOBI V4.108.0 - March 2, 2026
Published March 2nd, 2026 by Tobi Customer Support
Hey everyone! We have released Version 4.108.0 on Monday, March 2, 2026. Data Cleanup, Driver Experience & Operational Stability Enhancements This release focuses on improving recurring run data integrity, enhancing driver notifications and communication, strengthening CSV processing performance, stabilizing editing workflows, and refining opera
What's New - TOBI V4.107.3 - February 17, 2026
Published February 16th, 2026 by Tobi Customer Support
Hey everyone! We have released Version 4.107.3 on Tuesday, February 17, 2026. Run Suggestion Alerts, Stability Enhancements & Assignment Safeguards This release strengthens Run Suggestions by introducing proactive alerts, enhancing solver stability, improving assignment safeguards, and refining route split behavior. Dispatchers can expect better
Need Help?
Published October 23rd, 2025 by Tobi Customer Support
If you are running into issues or are not able to find the answer to your question in our knowledge base, you can submit a ticket to Tobi Customer Support and one of our team members will get back to you as quickly as possible. Best Practices Submit One Issue Per Ticket Focus on just one issue per ticket. This keeps communication clear and allows t
How Driver Suggestions Are Calculated in Tobi
Published March 12th, 2026 by Tobi Customer Support
Driver Suggestion Hierarchy The Driver Suggestions feature helps dispatchers quickly identify the most suitable drivers for a trip. The system evaluates multiple factors such as fleet eligibility, driver availability, vehicle capabilities, and proximity to the pickup location. By applying a structured filtering and ranking process, the platform ensu
What's New - TOBI V4.113.1 - March 19, 2026
Published April 2nd, 2026 by Tobi Customer Support
Hey everyone! We have released Version 4.113.1 on Thursday, March 19, 2026. Grouped Stops — Improved ETA & ETD Calculation Accuracy Key Highlights Feature Summary ETA and ETD calculations for grouped stops have been enhanced to ensure more accurate arrival and departure times across both pickup and dropoff scenarios. The updated logic correctly
What's New - TOBI V4.111.0 - March 12, 2026
Published March 13th, 2026 by Tobi Customer Support
Hey everyone! We have released Version 4.111.0 on Thursday, March 12, 2026. Performance, Reliability & Real‑Time Operations Improvements This release focuses on stability under load, real‑time UI accuracy for dispatching, correct ETA/ETD calculations, and cleaner recurring‑run workflows. Dispatchers get more trustworthy feedback, and services ha
What's New - TOBI V4.111.1 - March 13, 2026
Published April 2nd, 2026 by Tobi Customer Support
Hey everyone! We have released Version 4.111.1 on Friday, March 13, 2026. Companion CSV Imports — Automatic Will Call Creation Without Time Mapping Key Highlights Feature Summary CSV imports now support creating companion bookings without requiring pickup and drop-off times. When time fields are missing, the system automatically creates these bookin
What's New - TOBI V4.113.4 - March 23, 2026
Published April 2nd, 2026 by Tobi Customer Support
Hey everyone! We have released Version 4.113.4 on Monday, March 23, 2026. IRIS — Real-Time Data Sync Transparency & User Feedback Improvements Key Highlights Feature Summary IRIS now provides clearer visibility into booking synchronization between the portal and Dispatch, along with improved user feedback for booking creation and update scenario
What's New - TOBI V4.113.0 - March 18, 2026
Published April 2nd, 2026 by Tobi Customer Support
Hey everyone! We have released Version 4.113.0 on Wednesday, March 17, 2026. Companion Linking — Back to Booking Now Cancels Save and Preserves Edits Key Highlights Summary When linking a companion booking to passengers already assigned to drivers, the system displayed a conflict modal. However, selecting Back to Booking still triggered a success co
What to do when driver calls off
Published December 10th, 2025 by Tobi Customer Support
How to Mark a Driver Unavailable for a Single Day This article explains how to update a driver’s availability when they call off for a specific day. These steps apply only for the selected date on the Operations screen and do not affect any future dates. Marking a Driver Unavailable Step 1: Select the Date On the Operations screen, use the date filt
What's New - TOBI V4.113.5 - March 24, 2026
Published April 2nd, 2026 by Tobi Customer Support
Hey everyone! We have released Version 4.113.5 on Tuesday, March 24, 2026. Orion ETA — Enhanced Rule-Based Calculation & Recurring Route Consistency Key Highlights Feature Summary Orion-based ETA calculation has been enhanced to provide consistent, accurate, and dynamic ETA updates across both real-time route modifications and system-generated r
What's New - TOBI V4.112.0 - March 17, 2026
Published April 2nd, 2026 by Tobi Customer Support
Hey everyone! We have released Version 4.112.0 on Tuesday, March 17, 2026. Recurring Route Generation — Batch Processing & Performance Optimization Key Highlights Summary Recurring route generation has been optimized to improve performance, scalability, and system stability. The previous sequential processing approach has been enhanced with batc
How to Turn on Developer Tools
Published November 21st, 2025 by Tobi Customer Support
Sometimes it is helpful for us to record what is happening in your browser, especially if we are not able to replicate an issue. This involves turning on Google Developer Tools. Follow the steps below and then email us the output file. This can greatly speed up diagnosis of an issue! In your Chrome browser, click on the three dots in the top right c
What's New - TOBI V4.108.1 - March 3, 2026
Published March 3rd, 2026 by Tobi Customer Support
Hey everyone! We have released Version 4.108.1 on Tuesday, March 3, 2026. Run Timing Synchronization Between Dispatch & Driver App This release enhances synchronization between Dispatch and the Driver App to ensure accurate run timing visibility for multi-load runs. Drivers and dispatchers can now rely on consistent start and end times across sy
What's New - TOBI V4.107.1 - February 12, 2026
Published February 15th, 2026 by Tobi Customer Support
Hey Everyone! We have released Version 4.107.1 on Thursday, February 12, 2026. Run Suggestion Intelligence & Driver Performance Improvements This release enhances Run Suggestions logic, improves solver flexibility, strengthens vehicle and seating validations, and introduces configuration-based real time updates for drivers. Dispatchers and opera
What's New - TOBI V4.107.0 - February 10, 2026
Published February 10th, 2026 by Tobi Customer Support
Hey everyone! We have released Version 4.107.0 on Tuesday, February 10, 2026. Scalability, Routing Intelligence & Dispatcher Experience Enhancements This release delivers meaningful improvements across bulk trip imports, recurring run assignments, route generation logic, booking flexibility, data visibility, and validation. Dispatchers and admin
What's New - TOBI V4.104.6 - February 02, 2026
Published February 2nd, 2026 by Tobi Customer Support
Hey everyone! We have released Version 4.104.6 on Monday , February 02, 2026 . Run Suggestions — Load Balancing Solver Enhancements This release introduces configurable load-balancing behavior for Run Suggestions, allowing dispatchers to control how trips are distributed among drivers. The enhancement improves fairness and flexibility while preservi
What's New - TOBI V4.104.3 - January 27, 2026
Published January 30th, 2026 by Tobi Customer Support
Hey everyone! We have released Version 4.104.3 on Tuesday , January 27, 2026 . Operations Performance, Stability & Reliability Improvements This release focuses on improving overall system stability, performance, and reliability across Operations and Driver workflows. Dispatchers and operations teams will experience smoother real-time updates, f
What's New - TOBI V4.105.1 - February 05, 2026
Published February 5th, 2026 by Tobi Customer Support
Hey everyone! We have released Version 4.105.1 on Thursday , February 05, 2026 . Booking Portal Usability, Search & Data Consistency Enhancements This release focuses on improving the Booking Portal experience by making searches faster, lists easier to navigate, data more consistent, and access more secure. Users can expect smoother browsing of
What's New - TOBI V4.107.2 - February 13, 2026
Published February 15th, 2026 by Tobi Customer Support
Hey everyone! We have released Version 4.107.2 on Friday, February 13, 2026. IRIS Booking Portal Improvements This release introduces enhancements to the IRIS Booking Portal Infrastructure, improving overall usability and operational experience for users interacting with the platform. Key Highlights Improvements made to the IRIS Booking Portal Enhan
What's New - Driver App v6.9.1 - November 7, 2025
Published November 3rd, 2025 by Tobi Customer Support
Hey, everyone! We’ve released Driver App Version 6.9.1 on Friday, November 7, 2025. Geofence validation, Fairmatic Integration Enhancement This release includes important enhancements that improve trip integrity, reduce false no-shows, and give dispatchers better visibility into driver actions. Geofence Validation for Trip Actions To improve accurac
What's New - Driver App v6.2.0 - July 28, 2025
Published July 25th, 2025 by Tobi Customer Support
Hey, everyone! We've released Driver App Version 6.2.0 on Monday, July 28, 2025. Introduction of Recurring Route Management with offer Accept/Reject workflow in Driver App This release delivers a major upgrade to the Driver App, enabling drivers to seamlessly view, evaluate, and respond to recurring route offers. With richer visibility into rout
What's New - Driver App v6.3.0 - July 31, 2025
Published July 28th, 2025 by Tobi Customer Support
Hey, everyone! We've released Driver App Version 6.3.0 on Thursday, July 31, 2025. Introduction of Driver Ride Summary, Time-gated “No-Show” option, Reminder for Seating & Equipment requirements for a route in the Driver App This release brings powerful updates to the Driver App, focusing on transparency, safety, and preparedness. These impr
What's New - Driver App v6.10.0 - December 08 , 2025
Published December 5th, 2025 by Tobi Customer Support
Hey, everyone! We’ve released Driver App Version 6.10.0 on Monday , December 08, 2025 Spanish Language Support – Tobi Driver App Drivers can now use the Tobi Driver App in Spanish. Added full Spanish language support for core driver workflows. Drivers can switch between English and Spanish from the Driver App settings. All key screens, menus, and tr
What's New - TOBI V4.109.0 - March 5, 2026
Published March 5th, 2026 by Tobi Customer Support
Hey everyone! We have released Version 4.109.0 on Thursday, March 5, 2026. Bulk Driver Selection & Gender-Based Filtering for CIM Exclusions This release improves the CIM Exclusions workflow by introducing bulk driver selection and gender-based filtering. Dispatchers can now manage exclusions more efficiently while maintaining clarity and consis
Driver App Permissions (iPhone)
Published October 16th, 2025 by Tobi Customer Support
In order for the Tobi Driver app to work properly, it requires certain permissions. If any of these are not turned on or set properly, the driver will need to edit their permissions and update them. You can find these on the iPhone by going to Settings >> Apps >> Tobi. App Settings The settings for the Tobi app should include: Location:
What's New - Driver App v6.12.0 - March 04 , 2026
Published March 4th, 2026 by Tobi Customer Support
Hey, everyone! We’ve released Driver App Version 6.12.0 on Tuesday , March 03, 2026. Driver App Schedule View — New Day/Tomorrow/Week Schedule Experience Key Highlights Feature Summary: Drivers now have a dedicated Schedule experience to quickly review their current day, tomorrow, and full week —with both a summary-level snapshot and an expandable r
What's New - TOBI V4.105.0 - February 03, 2026
Published February 3rd, 2026 by Tobi Customer Support
Hey everyone! We have released Version 4.105.0 on Tuesday , February 03, 2026 . Key Highlights New Feature: Dedicated Companion Trip Management We’ve introduced dedicated Companion Trip handling to give dispatchers more control, clarity, and flexibility when managing companions alongside primary passengers. Companions can now be created as standalon
What's New - TOBI V4.105.2 - February 10, 2026
Published February 10th, 2026 by Tobi Customer Support
Hey everyone! We have released Version 4.105.2 on Tuesday , February 10, 2026 . Run Completion Reliability Improvement This release focuses on improving the reliability of run completion in Operations. We resolved an issue where certain runs could remain stuck in an Ongoing state even after they were completed, requiring dispatchers to manually sear
What's New - TOBI V4.107.5 - February 26, 2026
Published February 26th, 2026 by Tobi Customer Support
Hey everyone! We have released Version 4.107.5 on Thursday, February 26, 2026. CSV Import Stability — Identical Rows Within Same File Properly Logged Key Highlights Feature Summary CSV imports now properly handle identical booking rows within the same file. The system creates the first valid occurrence and ignores exact duplicates — while clearly lo
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