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Viewing Completed Vehicle Inspections
Published June 16th, 2026 by Tobi Customer Support
Administrators can review completed vehicle inspections from the admin portal. Step 1: Open the Vehicle Record Navigate to Configurations > Vehicles Locate the vehicle you would like to review Under the Action column, select View Vehicle Inspection Step 2: Review Inspection History A list of completed vehicle inspections will appear. From this sc
Understanding the Run Card
Published June 23rd, 2026 by Tobi Customer Support
Collapsed vs. Expanded View Every run card has two views. Collapsed view : - gives a brief summary, as well as first and last stop detail Expanded view: - shows full stop detail Header Fields The header identifies the run. It always shows three pieces of information. Field Meaning Vehicle ID License Plate of the vehicle assigned to the run (e.g
What's New - TOBI - Driver App v6.16.0 - June 16, 2026
Published June 11th, 2026 by Tobi Customer Support
Loading Indicator Added to the "Not Located" Confirmation Flow When a driver marks a patient as "Not Located" and taps the Confirm button, a loading indicator will appear while the app processes the request. The Confirm button is disabled during this time to prevent duplicate submissions. Time Labels Updated on the Schedule Screen The Schedule s
How Staff Can Change Passwords for Drivers and Users
Published May 13th, 2026 by Tobi Customer Support
Edit Tutorial
Creating and Managing Driver Profiles
Published June 9th, 2026 by Tobi Customer Support
Creating and Editing a Driver This article explains how to create a new driver and update an existing driver profile, including driver information, fleet associations, and important considerations for permanent changes. Navigate to Driver Profiles Go to: Configurations → Users Create New User — to create a new driver. Search for an existing driver
Recommended Geofence Alert Settings for MAS Customers
Published June 17th, 2026 by Tobi Customer Support
Recommended Geofence Alert Settings for MAS Customers Customers servicing MAS trips are encouraged to enable Geofence Alerts in Tobi to help drivers accurately record pickups and drop-offs, reducing compliance issues caused by missed status updates. MAS uses GPS-based proximity checks and automatic trip progression to maintain trip continuity. Based
What's New - TOBI - June 9, 2026
Published June 3rd, 2026 by Tobi Customer Support
Improved Error Messages When Adding a Trip to a Run When a dispatcher tries to add a trip to a run and something goes wrong, the error message now explains exactly why it failed. Before this update, the message didn't give enough detail to help fix the issue. Leg Number Filter Added to the Operations Screen Dispatchers can now filter trips on the Tr
How to Trigger Driver Device Logs
Published July 23rd, 2026 by Tobi Customer Support
Device logs let us dig into an issue a driver is experiencing on the Driver app. This article explains how to trigger them and how to confirm they were pulled successfully. Before you start Driver logs can only be triggered while the driver is logged in to the Driver app, on the same day the issue occurs. They cannot be requested retroactively; once
Tag Visibility & Warning Features
Published May 22nd, 2026 by Tobi Customer Support
Tags help surface important passenger and operational information throughout Tobi, giving dispatchers and drivers greater visibility during daily operations. Booking Form Tags can be configured and grouped on the booking form. You can organize tags into logical groups such as: Safety Driver Requirements Equipment Passenger Needs Internal Operation
What to Do If a Driver Marks an MAS Trip Incorrectly
Published April 30th, 2026 by Tobi Customer Support
When a driver accidentally taps the wrong status (e.g., arrives, onboard, or offboard) at the wrong time, it’s important to understand what can and cannot be corrected for MAS trips. What Cannot Be Changed MAS has strict requirements around trip tracking data: Breadcrumbs (GPS + timestamps) must be submitted within 30 minutes of when they are record
Configuring Authorize.Net in Tobi
Published June 4th, 2026 by Tobi Customer Support
Configuring Authorize.Net in Tobi Tobi integrates with Authorize.Net to securely process credit card payments. To configure the integration, you will need your API Login ID and Transaction Key from your Authorize.Net account. Prerequisites Before configuring Authorize.Net in Tobi, ensure you have access to: API Login ID Transaction Key Important: Th
Spanish Language Support in the Tobi Driver App
Published July 14th, 2026 by Tobi Customer Support
Spanish Language Support Now Available in the Driver App For New Drivers When you download and open the app for the first time, you'll be prompted to choose your language before getting started: On the Choose your app language screen, select English or Español. Tap Confirm. You can change this selection at any time in the app's settings. For Exi
What's New - TOBI - Driver App v6.18.0 - July 17
Published July 14th, 2026 by Tobi Customer Support
Geofence Perimeter Now Visible on Driver App Map A visual geofence perimeter is now displayed on the map whenever a pickup or drop-off location is visible, helping drivers confirm they are within the required range before marking a status update. The circle changes color based on the driver's location: Grey: driver is outside the perimeter Blue: dr
En-route Cancellations & No-Shows
Published June 24th, 2026 by Tobi Customer Support
Overview Dispatchers need a complete picture of every ongoing run — including trips that were canceled or no-showed after the run started. The En-route Cancellations & No-Shows toggle gives dispatchers exactly that: a full view of all trips in a multi-load run, with canceled and no-show trips clearly labeled, so nothing is left unexplained. This
What's New - TOBI - July 16, 2026
Published June 17th, 2026 by Tobi Customer Support
Web Release [ 4.114.6, 4.114.7, 4.114.10,4.115.0,4.119.0, 4.121.4.4.122.2,4.122.1,4.121.0,4.122.3,4.123.0,4.124.0,4.124.1] Driver Location on Driver Pane Now Reflects Most Recent Drop-Off The driver's location in the Driver pane now reflects the last drop-off of the most recently completed run, giving dispatchers a more accurate view of driver locat
What's New - TOBI - Driver App v6.17.0 - July 16, 2026
Published June 30th, 2026 by Tobi Customer Support
Driver Break Remains Active After Confirming a New Run Assignment When a dispatcher assigns a new run to a driver currently on break, the driver receives a pop-up notification. Confirming the pop-up keeps the driver's break active - the assigned run appears on the Schedules screen, and the break continues until the driver taps “End Break”. Geo
What's New - TOBI - CareGiver App 1.2.0 - June 15, 2026
Published June 3rd, 2026 by Tobi Customer Support
Android App Updated for Google Play Compliance and Newer Device Support The Caregiver Android App has been updated to meet Google Play's latest technical requirements, including 16KB memory page size compatibility. The app remains available on the Play Store and is ready to support the latest Android hardware. No changes to the app's appearance or
Understanding Driver Statuses in the Drivers Pane
Published May 28th, 2026 by Tobi Customer Support
Driver Statuses Available The driver is free and ready to accept a new run. When it appears: After a driver completes a run or comes back online, the system automatically sets their status to Available. Available Offline The driver's shift is active but they are not currently logged into the app. Dispatchers can still assign them a run, though the d
Vehicle Inspection Checklists
Published June 16th, 2026 by Tobi Customer Support
Vehicle Inspection Checklists help ensure drivers complete required vehicle inspections and safety checks throughout the day. Fleets can use these checklists to track vehicle condition, enforce compliance requirements, and identify maintenance or safety concerns before they become issues. Drivers complete inspections directly from the Driver App, an
How Trips Are Sorted in the Trips & Routes Pane
Published May 20th, 2026 by Tobi Customer Support
How Trips Are Sorted in the Trips & Routes Pane Overview When you open the Trips & Routes pane on the Operations screen, the order of trips and runs is not purely chronological. Instead, the system arranges them in a way that helps you focus on what needs attention first, while keeping each group neatly organized by pickup time. This article
Manual Fare Override for a Booking
Published December 10th, 2025 by Tobi Customer Support
There are times when a trip fare needs to be adjusted outside of the norm for your pricing rules. This is easy to do by editing the booking and unlocking the fare. Edit Tutorial This trip now has a manual fare applied to it and will be invoiced accordingly.
Tags Overview
Published June 16th, 2026 by Tobi Customer Support
Tags help dispatchers by surfacing critical details, improve dispatch visibility, and streamline workflows across Operations, Workbook, and the Driver App. Tags must be configured on the backend by the Tobi team. To request setup or changes to Tags, please reach out to help@tobicloud.com with the below template. What are Tags? Tags are labels appl
How Nebula Suggests Drivers for Your Trips
Published June 9th, 2026 by Tobi Customer Support
How Nebula Suggests Drivers for Your Trips – Help Center What Is Nebula? Nebula is the driver suggestion engine built into your dispatch workflow. When a trip comes in, it looks at every available driver, checks whether they actually fit the job, and hands you a ranked list of who to send. It also tells you why anyone was left off the list, so you'r
What's New - TOBI - June 16 , 2026
Published June 12th, 2026 by Tobi Customer Support
Web Release [ 4.12.4 - 4.121.0] NRT Label Added to Run and Route Cards Run and Route cards now display "NRT" (No Requested Time) when a requested pickup or drop-off time is not available, giving dispatchers a clear distinction between trips with and without a requested time. Route Card: Run Card: Actual Start Time Now Displayed on Run Cards Run ca
Geofence Alerts: Configuration & Recommended Settings
Published June 17th, 2026 by Tobi Customer Support
Overview Geofence Alerts help drivers avoid missing pickup and drop-off milestones in the Driver App. When enabled, the Driver App displays a visual notification. It plays an audio alert when a driver has arrived at either the pickup or drop-off location but has not yet marked the milestone. This feature helps improve trip accuracy and can reduce co
What's New - TOBI V4.107.5 - February 26, 2026
Published February 26th, 2026 by Tobi Customer Support
Hey everyone! We have released Version 4.107.5 on Thursday, February 26, 2026. CSV Import Stability — Identical Rows Within Same File Properly Logged Key Highlights Feature Summary CSV imports now properly handle identical booking rows within the same file. The system creates the first valid occurrence and ignores exact duplicates — while clearly lo
What's New - Driver App v6.3.0 - July 31, 2025
Published July 28th, 2025 by Tobi Customer Support
Hey, everyone! We've released Driver App Version 6.3.0 on Thursday, July 31, 2025. Introduction of Driver Ride Summary, Time-gated “No-Show” option, Reminder for Seating & Equipment requirements for a route in the Driver App This release brings powerful updates to the Driver App, focusing on transparency, safety, and preparedness. These impr
What's New - Driver App v6.2.0 - July 28, 2025
Published July 25th, 2025 by Tobi Customer Support
Hey, everyone! We've released Driver App Version 6.2.0 on Monday, July 28, 2025. Introduction of Recurring Route Management with offer Accept/Reject workflow in Driver App This release delivers a major upgrade to the Driver App, enabling drivers to seamlessly view, evaluate, and respond to recurring route offers. With richer visibility into rout
What's New - TOBI V4.109.0 - March 5, 2026
Published March 5th, 2026 by Tobi Customer Support
Hey everyone! We have released Version 4.109.0 on Thursday, March 5, 2026. Bulk Driver Selection & Gender-Based Filtering for CIM Exclusions This release improves the CIM Exclusions workflow by introducing bulk driver selection and gender-based filtering. Dispatchers can now manage exclusions more efficiently while maintaining clarity and consis
What's New - Driver App v6.12.0 - March 04 , 2026
Published March 4th, 2026 by Tobi Customer Support
Hey, everyone! We’ve released Driver App Version 6.12.0 on Tuesday , March 03, 2026. Driver App Schedule View — New Day/Tomorrow/Week Schedule Experience Key Highlights Feature Summary: Drivers now have a dedicated Schedule experience to quickly review their current day, tomorrow, and full week —with both a summary-level snapshot and an expandable r
What's New - TOBI V4.113.4 - March 23, 2026
Published April 2nd, 2026 by Tobi Customer Support
Hey everyone! We have released Version 4.113.4 on Monday, March 23, 2026. IRIS — Real-Time Data Sync Transparency & User Feedback Improvements Key Highlights Feature Summary IRIS now provides clearer visibility into booking synchronization between the portal and Dispatch, along with improved user feedback for booking creation and update scenario
Viewing Trips, Passengers, and Statuses in the Facility Portal
Published March 11th, 2026 by Tobi Customer Support
When a Facility Portal user logs in, they are taken to the Trips Overview screen. From here, they can view either Unassigned and Assigned trips or only Assigned trips , depending on the settings configured in the Dispatch Portal when their invitation was sent. There is also a Map View that updates to display the route for the trip currently selected
What's New - Driver App v6.10.0 - December 08 , 2025
Published December 5th, 2025 by Tobi Customer Support
Hey, everyone! We’ve released Driver App Version 6.10.0 on Monday , December 08, 2025 Spanish Language Support – Tobi Driver App Drivers can now use the Tobi Driver App in Spanish. Added full Spanish language support for core driver workflows. Drivers can switch between English and Spanish from the Driver App settings. All key screens, menus, and tr
What's New - TOBI V4.104.3 - January 27, 2026
Published January 30th, 2026 by Tobi Customer Support
Hey everyone! We have released Version 4.104.3 on Tuesday , January 27, 2026 . Operations Performance, Stability & Reliability Improvements This release focuses on improving overall system stability, performance, and reliability across Operations and Driver workflows. Dispatchers and operations teams will experience smoother real-time updates, f
What's New - TOBI V4.107.2 - February 13, 2026
Published February 15th, 2026 by Tobi Customer Support
Hey everyone! We have released Version 4.107.2 on Friday, February 13, 2026. IRIS Booking Portal Improvements This release introduces enhancements to the IRIS Booking Portal Infrastructure, improving overall usability and operational experience for users interacting with the platform. Key Highlights Improvements made to the IRIS Booking Portal Enhan
What's New - TOBI V4.107.0 - February 10, 2026
Published February 10th, 2026 by Tobi Customer Support
Hey everyone! We have released Version 4.107.0 on Tuesday, February 10, 2026. Scalability, Routing Intelligence & Dispatcher Experience Enhancements This release delivers meaningful improvements across bulk trip imports, recurring run assignments, route generation logic, booking flexibility, data visibility, and validation. Dispatchers and admin
Assigning trips: driver suggestions vs. single-click assignment
Published April 9th, 2026 by Tobi Customer Support
Assigning trips: driver suggestions vs. single-click assignment A guide for dispatchers on when to use each method and what to be aware of. Want to use single-click assignment? This feature is not switched on by default, but it is easy to get set up! Ask your tenant admin to get in touch with our support team at help@tobicloud.com and we will get it
How to Switch a Driver’s Vehicle by Creating a New Shift cross fleets
Published March 13th, 2026 by Tobi Customer Support
Overview In some situations, dispatchers may need to switch the vehicle assigned to a driver during the day. Because vehicles are tied to driver shifts, the correct way to perform this change is to end the current shift and create a new shift with the new vehicle . This article explains how to complete the process in two scenarios: When the new vehi
What's New - TOBI V4.112.0 - March 17, 2026
Published April 2nd, 2026 by Tobi Customer Support
Hey everyone! We have released Version 4.112.0 on Tuesday, March 17, 2026. Recurring Route Generation — Batch Processing & Performance Optimization Key Highlights Summary Recurring route generation has been optimized to improve performance, scalability, and system stability. The previous sequential processing approach has been enhanced with batc
Need Help?
Published October 23rd, 2025 by Tobi Customer Support
If you are running into issues or are not able to find the answer to your question in our knowledge base, you can submit a ticket to Tobi Customer Support and one of our team members will get back to you as quickly as possible. Best Practices Submit One Issue Per Ticket Focus on just one issue per ticket. This keeps communication clear and allows t
What's New - TOBI V4.107.3 - February 17, 2026
Published February 16th, 2026 by Tobi Customer Support
Hey everyone! We have released Version 4.107.3 on Tuesday, February 17, 2026. Run Suggestion Alerts, Stability Enhancements & Assignment Safeguards This release strengthens Run Suggestions by introducing proactive alerts, enhancing solver stability, improving assignment safeguards, and refining route split behavior. Dispatchers can expect better
What's New - TOBI V4.107.1 - February 12, 2026
Published February 15th, 2026 by Tobi Customer Support
Hey Everyone! We have released Version 4.107.1 on Thursday, February 12, 2026. Run Suggestion Intelligence & Driver Performance Improvements This release enhances Run Suggestions logic, improves solver flexibility, strengthens vehicle and seating validations, and introduces configuration-based real time updates for drivers. Dispatchers and opera
What's New - TOBI V4.105.2 - February 10, 2026
Published February 10th, 2026 by Tobi Customer Support
Hey everyone! We have released Version 4.105.2 on Tuesday , February 10, 2026 . Run Completion Reliability Improvement This release focuses on improving the reliability of run completion in Operations. We resolved an issue where certain runs could remain stuck in an Ongoing state even after they were completed, requiring dispatchers to manually sear
What's New - Driver App v6.9.1 - November 7, 2025
Published November 3rd, 2025 by Tobi Customer Support
Hey, everyone! We’ve released Driver App Version 6.9.1 on Friday, November 7, 2025. Geofence validation, Fairmatic Integration Enhancement This release includes important enhancements that improve trip integrity, reduce false no-shows, and give dispatchers better visibility into driver actions. Geofence Validation for Trip Actions To improve accurac
What's New - TOBI V4.108.1 - March 3, 2026
Published March 3rd, 2026 by Tobi Customer Support
Hey everyone! We have released Version 4.108.1 on Tuesday, March 3, 2026. Run Timing Synchronization Between Dispatch & Driver App This release enhances synchronization between Dispatch and the Driver App to ensure accurate run timing visibility for multi-load runs. Drivers and dispatchers can now rely on consistent start and end times across sy
What's New - TOBI V4.105.1 - February 05, 2026
Published February 5th, 2026 by Tobi Customer Support
Hey everyone! We have released Version 4.105.1 on Thursday , February 05, 2026 . Booking Portal Usability, Search & Data Consistency Enhancements This release focuses on improving the Booking Portal experience by making searches faster, lists easier to navigate, data more consistent, and access more secure. Users can expect smoother browsing of
What's New - TOBI V4.114.3 - April 10 , 2026
Published April 10th, 2026 by Tobi Customer Support
Hey everyone! We have released Version 4.114.3 on Friday, April 10, 2026. This release focuses on strengthening the reliability and consistency of trip cancellations across the platform. Dispatchers can now expect smoother cancellation workflows, clearer system feedback, and fewer unexpected failures during real-time operations. Key Highlights Impro
What's New - TOBI V4.111.0 - March 12, 2026
Published March 13th, 2026 by Tobi Customer Support
Hey everyone! We have released Version 4.111.0 on Thursday, March 12, 2026. Performance, Reliability & Real‑Time Operations Improvements This release focuses on stability under load, real‑time UI accuracy for dispatching, correct ETA/ETD calculations, and cleaner recurring‑run workflows. Dispatchers get more trustworthy feedback, and services ha
What's New - TOBI V4.111.1 - March 13, 2026
Published April 2nd, 2026 by Tobi Customer Support
Hey everyone! We have released Version 4.111.1 on Friday, March 13, 2026. Companion CSV Imports — Automatic Will Call Creation Without Time Mapping Key Highlights Feature Summary CSV imports now support creating companion bookings without requiring pickup and drop-off times. When time fields are missing, the system automatically creates these bookin
What's New - TOBI V4.113.5 - March 24, 2026
Published April 2nd, 2026 by Tobi Customer Support
Hey everyone! We have released Version 4.113.5 on Tuesday, March 24, 2026. Orion ETA — Enhanced Rule-Based Calculation & Recurring Route Consistency Key Highlights Feature Summary Orion-based ETA calculation has been enhanced to provide consistent, accurate, and dynamic ETA updates across both real-time route modifications and system-generated r
What's New - TOBI V4.114.2 - April 3 , 2026
Published April 6th, 2026 by Tobi Customer Support
Hey everyone! We have released Version 4.114.2 on Friday, April 3, 2026. Orion ETA Enhancements, Accurate Run Editing & Smarter Routing Compliance This release enhances the overall routing and ETA calculation experience by introducing the new Orion ETA algorithm, ensuring accurate ETAs during run editing, and strengthening routing logic to respe
What's New - TOBI V4.104.6 - February 02, 2026
Published February 2nd, 2026 by Tobi Customer Support
Hey everyone! We have released Version 4.104.6 on Monday , February 02, 2026 . Run Suggestions — Load Balancing Solver Enhancements This release introduces configurable load-balancing behavior for Run Suggestions, allowing dispatchers to control how trips are distributed among drivers. The enhancement improves fairness and flexibility while preservi
How to Turn on Developer Tools
Published November 21st, 2025 by Tobi Customer Support
Sometimes it is helpful for us to record what is happening in your browser, especially if we are not able to replicate an issue. This involves turning on Google Developer Tools. Follow the steps below and then email us the output file. This can greatly speed up diagnosis of an issue! In your Chrome browser, click on the three dots in the top right c
What's New - TOBI V4.108.0 - March 2, 2026
Published March 2nd, 2026 by Tobi Customer Support
Hey everyone! We have released Version 4.108.0 on Monday, March 2, 2026. Data Cleanup, Driver Experience & Operational Stability Enhancements This release focuses on improving recurring run data integrity, enhancing driver notifications and communication, strengthening CSV processing performance, stabilizing editing workflows, and refining opera
What's New - TOBI V4.114.0 - March 31, 2026
Published April 3rd, 2026 by Tobi Customer Support
Hey everyone! We have released Version 4.114.0 on Tuesday, March 31, 2026. Driver Capacity Accuracy, Smarter CSV Imports & Enhanced Driver Notifications This release improves operational accuracy and driver communication by enhancing driver capacity visibility, strengthening CSV import logic, introducing configurable run start validation, and de
Driver App Permissions (iPhone)
Published October 16th, 2025 by Tobi Customer Support
In order for the Tobi Driver app to work properly, it requires certain permissions. If any of these are not turned on or set properly, the driver will need to edit their permissions and update them. You can find these on the iPhone by going to Settings >> Apps >> Tobi. App Settings The settings for the Tobi app should include: Location:
What's New - TOBI V4.105.0 - February 03, 2026
Published February 3rd, 2026 by Tobi Customer Support
Hey everyone! We have released Version 4.105.0 on Tuesday , February 03, 2026 . Key Highlights New Feature: Dedicated Companion Trip Management We’ve introduced dedicated Companion Trip handling to give dispatchers more control, clarity, and flexibility when managing companions alongside primary passengers. Companions can now be created as standalon
What's New - Driver App v6.13.1 - April 16 , 2026
Published April 16th, 2026 by Tobi Customer Support
Hey, everyone! We’ve released Driver App Version 6.13.1 on Friday , April 16, 2026. Smarter Driver Notifications, Improved Communication, and Run Completion Reliability This release focuses on improving real-time driver awareness, enabling better communication from non-calling devices, and resolving critical issues impacting run completion. Drivers
What's New - TOBI V4.113.1 - March 19, 2026
Published April 2nd, 2026 by Tobi Customer Support
Hey everyone! We have released Version 4.113.1 on Thursday, March 19, 2026. Grouped Stops — Improved ETA & ETD Calculation Accuracy Key Highlights Feature Summary ETA and ETD calculations for grouped stops have been enhanced to ensure more accurate arrival and departure times across both pickup and dropoff scenarios. The updated logic correctly
What's New - TOBI V4.113.0 - March 18, 2026
Published April 2nd, 2026 by Tobi Customer Support
Hey everyone! We have released Version 4.113.0 on Wednesday, March 17, 2026. Companion Linking — Back to Booking Now Cancels Save and Preserves Edits Key Highlights Summary When linking a companion booking to passengers already assigned to drivers, the system displayed a conflict modal. However, selecting Back to Booking still triggered a success co
What's New - TOBI V4.107.4 - February 24, 2026
Published February 27th, 2026 by Tobi Customer Support
Hey everyone! We have released Version 4.107.4 on Tuesday, February 24, 2026. Controlled Feature Enablement & Real-Time GPS Improvements This release focuses on controlled feature access for Run Suggestions and improving real-time GPS event handling for iCabbi Broker integrations. These enhancements support greater operational confidence, improv
How Driver Suggestions Are Calculated in Tobi
Published March 12th, 2026 by Tobi Customer Support
Driver Suggestion Hierarchy The Driver Suggestions feature helps dispatchers quickly identify the most suitable drivers for a trip. The system evaluates multiple factors such as fleet eligibility, driver availability, vehicle capabilities, and proximity to the pickup location. By applying a structured filtering and ranking process, the platform ensu
What to do when driver calls off
Published December 10th, 2025 by Tobi Customer Support
How to Mark a Driver Unavailable for a Single Day This article explains how to update a driver’s availability when they call off for a specific day. These steps apply only for the selected date on the Operations screen and do not affect any future dates. Marking a Driver Unavailable Step 1: Select the Date On the Operations screen, use the date filt
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