Loading Indicator Added to the "Not Located" Confirmation Flow

When a driver marks a patient as "Not Located" and taps the Confirm button, a loading indicator will appear while the app processes the request. The Confirm button is disabled during this time to prevent duplicate submissions.

Time Labels Updated on the Schedule Screen

The Schedule screen now displays labeled times - Requested, Estimated, or Actual - across all runs and trips, giving drivers a clear view of which time is shown at a glance.

• Pickup and drop-off times are labeled as Requested, Estimated, or Actual depending on what is available
  
  
  
   
• If a requested time exists, it is shown; if not, the estimated time is displayed
• When multiple passengers share the same pickup or drop-off address, requested and estimated times are shown separately for each passenger
  
  
   
• For single- passenger stops, times are displayed at the stop level
  
  
• Once a run has started, requested and estimated times are replaced with actual start times
• Once a run is completed, all times reflect the actual times received
  
  
   
  
   

GPS Accuracy and Proactive Status Alerts for Geofence Events

GPS readings are assessed for reliability before triggering any geofence event - including arrival, departure and milestone capture. Only readings that meet an accuracy threshold are used. Additionally, if a driver has not updated their run status (example, Arrived at Pickup, Onboard, Arrived at Drop-off, Offboard) when they should have, an alert is automatically triggered. 

This reduces incorrect alerts caused by GPS drift, signal loss, or interference in areas like tunnels, garages, and dense urban environments - so drivers receive alerts only when they have truly reached or left a checkpoint.

Note: 

• Edge cases such as signal loss, GPS bounce, and device switching are also handled as part of this improvement.
• Geofence alert behavior varies per tenant and is configured under Configurations → System Settings → Geofence Alerts.
• Configurable settings include: location distance, vehicle stop time at pickup and drop-off, alert duration, alerts time interval, and repeat alert count.
  
  Configuration Screen: Navigate to Configurations → System Settings → Geofence Alerts
  
  
  
  Driver App: Geofence alert when driver arrived at pickup
  
  

Android App Updated for Google Play Compliance and Newer Device Support

The Driver Android app has been updated to meet Google Play's latest technical requirements, including 16 KB memory page size compatibility. The app remains available on the Play Store and is ready to support the latest Android hardware.

• No changes to the app's appearance or functionality
• Day-to-day experience for drivers is unchanged

Signature Capture Screen Now Renders in Portrait Mode

The signature capture screen now renders in portrait mode, matching the device's natural orientation during the capture step.

Cancelled and No-Show Trips Retained on the Run

When a driver marks a passenger as "Not Located" from Driver App and confirms a cancellation reason, the trip remains on the run and is marked as cancelled or no-show. The passenger booking status updates accordingly in Operations.

Driver App:

Operations Screen: