Hey everyone!

We released Version 4.49.0 on Tuesday, March 04, 2025, bringing significant improvements to dispatching, trip management, and reporting. This update streamlines trip closure, enhances run management, and improves data filtering - helping dispatchers work more efficiently.

Key enhancements of this release are as follows:

Multiple Time Zones Enhancement 

Timezones will now display EST/EDT, PST/PDT, CST/CDT instead of general labels like ET/CT/PT. 

During daylight saving time, the system will automatically reflect EDT, CDT, and PDT.

Note: This applies to tenants operating across multiple time zone service areas.

Faster Trip Closure with Auto-Filled Trip Times

Dispatchers no longer need to manually enter trip times when closing a run. The system now automatically fills in the trip start time, end time, and patient off-board time based on estimated schedules.

Dispatchers can still make edits if needed - this update helps speed up the process and reduce manual work, making trip closure quicker and more efficient.

Run Suggestion Improvements

Drivers with trips within a run with long wait times between drop-off and the next pickup will now be automatically split into different runs. This helps prevent unnecessary driver wait times and ensures drivers are better utilised minimising dead hours, making dispatching more efficient.

Example: Within a Run, if the wait time between a patient drop off and next patient pickup is 30 mins excluding the transit time and load time (Note - This time is tenant configurable), then, the run will be split into different runs.

If you wish to enable this feature please reach out to help@tobicloud.com 

Other Features & Enhancements:

Filter Data by Service Area on Reports

Users can now filter reports by service area, making it easier to analyse relevant data across reports like Driver Performance, Fare Breakdown, Revenue, and Shift Reports.

UI Improvements:

1. Updated error messages for incorrect timings when adding or updating price rules.
2. User list screen: Users can now select user roles from a dropdown list instead of manually typing them. This simplifies and speeds up the process of assigning or filtering user roles.

Bug Fixes:

Driver & Trip Management

1. Fixed an issue where driver details were not updating in real time on Trip Cards
   • Assigned driver details now appear immediately after assignment without requiring a page refresh.
      
2. Resolved an issue where searching for a driver name in the Trips & Route pane returned unrelated routes
   • Search results now correctly filter trips/routes assigned to the specified driver.
      
3. Addressed an issue where trip details could not be updated due to recurrence settings
   • Changes to trip details, including payer updates, now save correctly even if recurrence settings are inactive.
      
4. Fixed an issue where users were unable to re-add cancellation charges while editing a Fleet
   • Cancellation charges can now be added again after being deleted.

Standing Orders & Route Assignments

1. Resolved an issue where standing orders or trips were removed from assigned routes after minor changes
   • Small updates (e.g., seating type, notes, slight time adjustments) no longer unassign standing orders from routes.
2. Resolved an issue where Standing Orders were creating duplicate payers
   • Each booking now correctly associates with the existing payer instead of generating multiple new ones.
3. Fixed an issue where incorrect recurrence details were displayed on hover for Standing Orders
   • The recurrence pattern and end date now display accurately when hovering over the recurrence icon.

As always, we welcome your feedback. Thank you for your continued support!