Hey everyone!

We released Version 4.68.0 on Tuesday, July 01, 2025. 
 

Introducing Caregiver App “TOBI Ride Tracker”

Empowering caregivers with real-time ride tracking, notifications, secure communication, and ride control features 

We’re excited to introduce the Caregiver App - “TOBI Ride Tracker” a dedicated mobile application for caregivers managing transportation for passengers, students or patients.This app empowers caregivers to view, manage, and track scheduled trips, receive real-time updates- all within a secure and user-friendly experience.

Distribution Note:

This version of the Caregiver App is being released as a Private Beta and is not yet available on the App Store or Google Play Store.

To facilitate controlled testing and early feedback, we are currently distributing the app via direct installation using APK (for Android) and IPA (for iOS) files.

To receive the APK and IPA files, please contact us at support@tobicloud.com

Feature Summary 

1. View upcoming rides and review past ride history 
2. Track assigned driver location live 
3. Access driver and vehicle information 
4. Cancel rides when needed 
5. Manage multiple passengers independently within the same app 

Key Features 

Login via Email verification code:

Login with simplified and secure way for caregivers to log in to the app using a one-time verification code sent to their registered email.

1. Caregivers can log in using their registered email address with TOBI dispatch.
2. A 6-digit verification code is sent to their email inbox.
3. No need to remember or reset passwords — just enter the code to access the app.

 Ride Visibility and Real-Time Tracking:

1. Caregivers can view all upcoming rides for each linked client (student or patient) 
2. Past rides are accessible via the trip history view for up to 30 days 
3. A live driver tracking map allows caregivers to see when the vehicle is en route and estimate arrival time accurately 

 Multi-Passenger Management:

1. Caregivers associated with multiple passengers will: 
2. See separate trip cards and alerts for each individual 
3. Manage ride information per passenger independently 

Ride Cancelation:

1. Caregivers have the ability to cancel upcoming rides directly from the app interface 

Booking Portal Enhancements

1. Drop-Off Time Enhancements for Multi-Leg and Return Trips

We’ve enhanced the Booking Portal to support drop-off time entry across all trip types  including multi-leg journeys and return legs. 

2. Live Run Path Visualisation with Account-Level Data Segregation

On the Booking Portal, account admins can now see live route paths and all pickup/drop-off points for their account’s trips.

Passenger names and stop locations are shown only for trips belonging to the admin’s account.

Trips from other accounts (even if part of a shared route) are not visible, maintaining strict passenger data separation.

3. Responsive CIM Experience in Booking Portal

The Client Information Management (CIM) module within the Booking Portal has been upgraded to be fully responsive across various screen resolutions. This improvement ensures that district admins can manage student data seamlessly- whether on a laptop, desktop, or tablet.

4. New Feature: Configurable Trip Approvals Workflow

Dispatchers can now review the new and updated trips coming in from booking portal before dispatching

How It Works:

For Tenant Admins on TOBI Dispatch:

New settings in portal configuration:

1. Require Approval for add or edit trips 

Submit New Ride Requests from Booking Portal with Approval Status

Booking Portal Users:

1. Submit new ride requests from “Book Trip” section
2. Requests show status as “Pending Dispatcher Approval” until reviewed
3. Once approved, it will update the status to Dispatcher approved else it will show the status as Rejected along with rejection reason.

Approval & Rejection of Ride Requests (Dispatch-Side Control)

For Assist Services Dispatchers:

1. View incoming ride requests or Trip modification request from the district portal on the Dispatch screen
2. Approve to activate the trip and open for dispatch
3. Reject with optional reason → trip remains in "Rejected" state for reporting/tracking

Supported modifications for approvals are: Address changes, Time changes, seating needs, service types

Dispatchers can filter trips using new status dropdown on operations

1. Approved
2. Pending Approval
3. Rejected

TOBI Dispatch Improvements

1. New Feature: Auto-Cancel Subsequent Legs on No-Show

We’ve introduced an automation to handle rider no-shows more efficiently and reduce unnecessary dispatching efforts.

What’s New:

When a driver marks a Leg A trip as “No-Show”, the system will now automatically cancel all subsequent legs (e.g., Leg B, Leg C) of the same booking.

1. Applies only to multi-leg bookings.
2. All legs after the no-showed leg will be auto-canceled.
3. The trip status for those legs will be updated to "Canceled".
4. The cancelation reason will be set as: “Auto-Canceled – No-Show in Prior Trip”

Configurability:This behavior is configurable:

1. Tenant-level setting: Apply globally across the tenant.
2. Account-level setting: Override behavior for specific accounts
3. Default- Set as OFF

Tenant Level Configuration

Account Level Configuration

2. New Feature: Add Multiple Exclusion Periods for Standing Orders

Managing recurring trips just got easier. We've enhanced the recurring booking flow to allow users to define multiple exclusion periods using start and end date ranges- saving time and simplifying complex schedules.

What’s New:

1. Users can now add multiple exclusion periods (e.g., vacations, holidays, temporary pauses) during the creation or editing of a standing order.
2. Each exclusion can be defined as a date range or a single date.
3. The system will prevent overlapping or duplicate exclusion entries.
4. All valid exclusions are saved as part of the recurring configuration without disrupting the recurring route tags.

3. CSV Trip Import Validation Enhancements

When importing trip data via CSV, if a trip has identical Pickup and Drop-Off times then, system will:

Reject the trip creation and Log an error log file with the message:
"Pickup and Drop-off times are the same"

Allow the rest of the CSV to import successfully.

Bug Fix:

1. Runs pane - Fixed an issue where trips could not be removed from runs.

Thank you, we appreciate your support and look forward to your feedback!